Make a business energy complaint
How to get in touch to make a complaint about your business energy
At Shell Energy, we always aim to deliver an excellent customer experience to the businesses we work with, and we’re disappointed when we don’t get it quite right.
Raising a complaint about your business energy
Please get in touch using one of the contact methods below and let us know what the problem is regarding your business energy.
We'll make every effort to get your complaint sorted there and then, but sometimes it can take a little longer. We believe the easiest and fasted way to resolve your complaint is via the phone.
We’ll carry out a full investigation into your business energy complaint and do our best to resolve it to your satisfaction. You’ll be contacted shortly by a member of our team, who will keep you updated.
Call us: 0330 088 2679
Email: SEUKL-resolutions@shell.com
Write to: Shell Energy UK Limited, Elder House, 586-592 Elder Gate, Milton Keynes, MK9 1LR.
Our team is available to help with business energy complaints from 8am to 5pm, Monday to Friday.
Useful links
Are you a microbusiness?
Click here to view our complaints performance.