Make a complaint
How to make a complaint
At Shell Energy, we always aim to deliver an excellent customer experience and we’re disappointed when we don’t get it quite right.
Raising a complaint
Let us know what the problem is. We'll make every effort to get your complaint sorted there and then, but sometimes it can take a little longer. We believe the easiest and fasted way to resolve your complaint is via the phone.
We’ll carry out a full investigation into your complaint and do our best to resolve it to your satisfaction. You’ll be contacted shortly by a member of our team, who will keep you updated.
0330 088 2679
Shell Energy UK Limited, Elder House, 586-592 Elder Gate, Milton Keynes, MK9 1LR.
We’re available from 8am to 5pm, Monday to Friday.