Make a complaint

At Shell Energy, we always aim to deliver an excellent customer experience and we’re disappointed when we don’t get it quite right. 

Let us know what the problem is. We'll make every effort to get your complaint sorted there and then, but sometimes it can take a little longer. We believe the easiest and fasted way to resolve your complaint is via the phone. 

We’ll carry out a full investigation into your complaint and do our best to resolve it to your satisfaction. You’ll be contacted shortly by a member of our team, who will keep you updated.

Call us:

0330 088 2679 

Email:

SEUKL-resolutions@shell.com

Write to:

Shell Energy UK Limited, Elder House, 586-592 Elder Gate, Milton Keynes, MK9 1LR.

We’re available from 8am to 5pm, Monday to Friday.

• View our Complaint Handling Policy here

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• Click here to view our complaints performance.