Our policies
Our customers' needs are our priority and we strive to exceed expectations. We hold ourselves to high standards, some of which are available for you to download and view here.
Your contract
View our Terms and Conditions of Supply.
View the Guaranteed Standards, as set out by Ofgem, that we have to adhere to.
View the Network Operator Standards.
View our Complaints Handling Procedure.
Your data
View our Privacy Policy.
View our Email Disclaimer.
Visiting our website
View our Cookie Policy.
View our Accessibility Policy.
Click to read our Website Terms of Use.
View our Online Content Disclaimer.
Our company policies
Click to view our Tax Strategy.
View our Modern Slavery Statement.
Shell Energy UK has a Calculated Planned Annual Target to install 87 electricity, and 0 gas, Qualifying metering Systems to Qualifying Relevant Premises during 2024. In 2023 we installed 177 electricity Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 54) and 314 gas Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 122).