Our customers' needs are our priority and we strive to exceed expectations. We hold ourselves to high standards, some of which are available for you to download and view here.
View our Terms and Conditions of Supply.
View the Guaranteed Standards, as set out by Ofgem, that we have to adhere to.
View the Network Operator Standards.
View our Complaints Handling Procedure.
Visiting our website
Our company policies
Click to view our Tax Strategy.
This statement has been published in accordance with the Modern Slavery Act 2015. It sets out the steps we have taken during the financial year ending 31 December 2021 to prevent modern slavery and human trafficking in our business and supply chains.
Shell Energy UK has a Calculated Planned Annual Target to install 87 electricity, and 0 gas, Qualifying metering Systems to Qualifying Relevant Premises during 2024. In 2023 we installed 177 electricity Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 54) and 314 gas Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 122).