Shell Energy UK Limited is committed to ensuring the privacy and security of your personal data.

This Privacy Policy explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

In this Privacy Policy, when we refer to "personal data", we mean information which could directly identify you (for example, your name) and information which could indirectly identify you, meaning that it could identify you when combined with other information which we hold about you (for example, your date of birth). If you are a sole trader or partnership it is likely that much of the data we hold about your business will be classified as personal data but if you are a limited company it is likely the only personal data we will hold is employees’ business contact details. "Process" or "processing" means just about any conceivable use of personal data, including recording, storing, viewing or disclosing personal data.

Shell Energy UK Limited (company number 7489042) is the data controller of your personal data (referred to in this Policy as “Shell Energy UK Limited” or “we”).

If you have any questions about your personal data which are not answered by this Policy, please contact The Shell Energy Data Privacy Team: By post: The Shell Energy Data Privacy Team, Shell Energy House, Westwood Business Park, Westwood Way, Coventry, CV4 8HS. By email:

Read our full Privacy Policy.

Last updated in October 2023.