Treating our business customers fairly
At Shell Energy, delivering competitive prices and great customer service is at the heart of everything we do.
We do our best to understand what you need and work hard every day to get better at the things that matter to you.
Being fair to our business customers is perhaps the single most important factor in achieving that.
Our Standards of Conduct help us to ensure that we treat you fairly at all times.
We promise to:
Ensure that we deliver competitive prices, and that you will always have the information you need to choose the contract that is right for your business
Listen to you and understand your business’ needs
Behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner
Provide information that:
is complete, accurate and not misleading
is communicated in plain and clear language
will enable you to make the right choices about your energy supply
Make it easy for you to contact us
Put things right if we make a mistake
Always keep you properly informed so that you have the right information to make the right choices