Our email addresses

If you need to get in touch with us, here are our team's mailboxes so you can contact them directly.

Please note that from 1 September 2023 we will be making the following changes that will impact the way you contact us and how we communicate with you.

  • Our team members’ individual mailboxes will be changing, so look out for messages from your Shell Energy contacts informing you of their new email address.

  • Departmental mailboxes will have different email addresses – you can find the new versions listed below.

Previous mailboxes (up to 31st Aug)

New mailboxes (from 1st Sept)

Purpose of mailbox

COLLECTIONS

collections@shellenergy.co.uk

SEUKL-Collections@shell.com

Discussing outstanding payments with customers.

seuk_administrations@shellenergy.co.uk

SEUKL-Administrations@shell.com

Communicating with companies entered into administration.

CHANGES OF TENANCY

moving@shellenergy.co.uk

SEUKL-moving@shell.com

Receiving and managing change of tenancy requests.

FINANCE

accountsreceivableuk@shellenergy.co.uk

SEUKL-accountsreceivableuk@shell.com

Receiving payments from customers.

commissions@shellenergy.co.uk

SEUKL-Commissions@shell.com

Processing commissions.

seuk-payables@shellenergy.co.uk

SEUKL-payables@shell.com

Payments made by Shell Energy.

remittancesuk@shellenergy.co.uk

SEUKL-remittancesuk@shell.com

Where to send remittances.

invoicevalidation@shellenergy.co.uk

SEUKL-invoicevalidation@shell.com

Sending invoices and backing data for validation

GENERIC INBOXES

b2bmarketing@shellenergy.co.uk

SEUKL-b2bmarketing@shell.com

Getting in touch with our Marketing team.

contactus@shellenergy.co.uk

SEUKL-contactus@shell.com

Raising general queries, submitting and requesting information.

feedback@shellenergy.co.uk

SEUKL-feedback@shell.com

Sharing reviews or feedback related to our products or services.

largebusiness@shellenergy.co.uk

SEUKL-LargeBusiness@shell.com

For large business customers and third parties to raise queries, submit and request information.

METERING

GSOP@shellenergy.co.uk

SEUKL-GSOP@shell.com

Receiving industry reports regarding guaranteed standards of performance.

reads@shellenergy.co.uk

SEUKl-reads@shell.com

Submitting meter reads.

revenueassurance@shellenergy.co.uk

SEUKL-RevenueAssurance@shell.com

Communications regarding suspected energy theft.

yourmeter@shellenergy.co.uk

SEUKL-Metering-Team@shell.com

Submitting metering queries.

REGISTRATIONS

Registrations@shellenergy.co.uk

SEUKL-Registrations@shell.com

Queries associated with registrations, onboarding, live supplies and offboarding.

SALES

contractacceptance@shellenergy.co.uk

SEUKL-ContractAcceptance@shell.com

Submitting signed contracts from customers and consultants.

Contractsprocessed@shellenergy.co.uk

SEUKL-Contractsprocessed@shell.com

Managing contracts when signed by both counterparties.  

matrixacceptance@shellenergy.co.uk

SEUKL-MatrixAcceptance@shell.com

Accepted matrix contracts from customers and consultants.

tenders@shellenergy.co.uk

SEUKL-tenders@shell.com

Submitting tender response requests.

uksales@shellenergy.co.uk

SEUKL-uksales@shell.com

Sales-related queries from customers and consultants.

SETTLEMENTS

gassettlements@shellenergy.co.uk

SEUKL-GasSettlements@shell.com

Submitting reports or raising gas settlement queries.

hhsettlements@shellenergy.co.uk

SEUKL-HHSettlements@shell.com

Managing HH settlement data disputes.

nhhsettlements@shellenergy.co.uk

SEUKL-NHHSettlements@shell.com

Managing NHH settlement data disputes.

SMART METERING

business.smart@shellenergy.co.uk

SEUKL-Smartmeter@shell.com

Smart meter queries and installation requests.

TRADING/ SUPPLY

portfolio.desk@shellenergy.co.uk

SEUKL-portfoliodesk@shell.com

Commodity transaction requests.

UKtrading@shellenergy.co.uk

SEUKL-UKtrading@shell.com

Market queries and industry insight.

QUERIES AND COMPLAINTS

outreach@shellenergy.co.uk

SEUKL-outreach@shell.com

Contact from EHU (Extra Help Unit) and Citizens Advice.

resolutions@shellenergy.co.uk

SEUKL-resolutions@shell.com

Raising a complaint regarding our service.

If the team mailbox isn’t listed, please get in touch using our online form.