Previous mailboxes (up to 31st Aug) | New mailboxes (from 1st Sept) | Purpose of mailbox |
|---|
COLLECTIONS | | |
collections@shellenergy.co.uk | SEUKL-Collections@shell.com | Discussing outstanding payments with customers. |
seuk_administrations@shellenergy.co.uk | SEUKL-Administrations@shell.com | Communicating with companies entered into administration. |
CHANGES OF TENANCY | | |
moving@shellenergy.co.uk | SEUKL-moving@shell.com | Receiving and managing change of tenancy requests. |
FINANCE | | |
accountsreceivableuk@shellenergy.co.uk | SEUKL-accountsreceivableuk@shell.com | Receiving payments from customers. |
commissions@shellenergy.co.uk | SEUKL-Commissions@shell.com | Processing commissions. |
seuk-payables@shellenergy.co.uk | SEUKL-payables@shell.com | Payments made by Shell Energy. |
remittancesuk@shellenergy.co.uk | SEUKL-remittancesuk@shell.com | Where to send remittances. |
invoicevalidation@shellenergy.co.uk | SEUKL-invoicevalidation@shell.com | Sending invoices and backing data for validation |
GENERIC INBOXES | | |
b2bmarketing@shellenergy.co.uk | SEUKL-b2bmarketing@shell.com | Getting in touch with our Marketing team. |
contactus@shellenergy.co.uk | SEUKL-contactus@shell.com | Raising general queries, submitting and requesting information. |
feedback@shellenergy.co.uk | SEUKL-feedback@shell.com | Sharing reviews or feedback related to our products or services. |
largebusiness@shellenergy.co.uk | SEUKL-LargeBusiness@shell.com | For large business customers and third parties to raise queries, submit and request information. |
METERING | | |
GSOP@shellenergy.co.uk | SEUKL-GSOP@shell.com | Receiving industry reports regarding guaranteed standards of performance. |
reads@shellenergy.co.uk | SEUKL-reads@shell.com | Submitting meter reads. |
revenueassurance@shellenergy.co.uk | SEUKL-RevenueAssurance@shell.com | Communications regarding suspected energy theft. |
yourmeter@shellenergy.co.uk | SEUKL-Metering-Team@shell.com | Submitting metering queries. |
REGISTRATIONS | | |
Registrations@shellenergy.co.uk | SEUKL-Registrations@shell.com | Queries associated with registrations, onboarding, live supplies and offboarding. |
SALES | | |
contractacceptance@shellenergy.co.uk | SEUKL-ContractAcceptance@shell.com | Submitting signed contracts from customers and consultants. |
Contractsprocessed@shellenergy.co.uk | SEUKL-Contractsprocessed@shell.com | Managing contracts when signed by both counterparties. |
matrixacceptance@shellenergy.co.uk | SEUKL-MatrixAcceptance@shell.com | Accepted matrix contracts from customers and consultants. |
tenders@shellenergy.co.uk | SEUKL-tenders@shell.com | Submitting tender response requests. |
uksales@shellenergy.co.uk | SEUKL-uksales@shell.com | Sales-related queries from customers and consultants. |
SETTLEMENTS | | |
gassettlements@shellenergy.co.uk | SEUKL-GasSettlements@shell.com | Submitting reports or raising gas settlement queries. |
hhsettlements@shellenergy.co.uk | SEUKL-HHSettlements@shell.com | Managing HH settlement data disputes. |
nhhsettlements@shellenergy.co.uk | SEUKL-NHHSettlements@shell.com | Managing NHH settlement data disputes. |
SMART METERING | | |
business.smart@shellenergy.co.uk | SEUKL-Smartmeter@shell.com | Smart meter queries and installation requests. |
TRADING/ SUPPLY | | |
portfolio.desk@shellenergy.co.uk | SEUKL-portfoliodesk@shell.com | Commodity transaction requests. |
UKtrading@shellenergy.co.uk | SEUKL-UKtrading@shell.com | Market queries and industry insight. |
QUERIES AND COMPLAINTS | | |
outreach@shellenergy.co.uk | SEUKL-outreach@shell.com | Contact from EHU (Extra Help Unit) and Citizens Advice. |
resolutions@shellenergy.co.uk | SEUKL-resolutions@shell.com | Raising a complaint regarding our service. |
| | |
